Frequently Asked Questions

[vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”Are There Any No Delivery Zones?” el_id=”1459864577831-bdb5bc1a-4a98″]Vietnamsflorist365 can deliver or reach almost everywhere within the Vietnam. But there are some areas with respect to delivery just because of their remoteness and some areas have their own delivery restrictions such as armed forces. If you are facing any issue at the time of delivery then just let us know by contacting this number + (84) 961 328 329[/vc_toggle][vc_toggle title=”I am a new user. How should I start?” el_id=”1459864633996-9b7e4f16-199e”]You can simply start by browsing through our extensive range of ensembles and gifts. While placing the order you will be asked to enter your email address. This will help us in providing you the details of your order.[/vc_toggle][vc_toggle title=”Will my personal information remain secured?” el_id=”1459864665894-b82f7067-8407″]

We believe protecting your privacy is an integral part of the services we provide to you. vietnamsflorist365 knows you take your privacy seriously and so protect and use the information you give in a safe, secure and responsible manner. We collect and maintain your information as part of servicing your account.

[/vc_toggle][vc_toggle title=”What happens after I place an order?” el_id=”1459864700197-4c554837-f084″]We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.[/vc_toggle][vc_toggle title=”Why do you need my phone number?” el_id=”1459864738156-c9e9af2d-48c9″]It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients’ address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.[/vc_toggle][vc_toggle title=”How will I know when the flowers have arrived?” el_id=”1459864765251-4a22323b-b290″]We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail after delivery. Please ensure that you have provided an accurate e-mail.[/vc_toggle][vc_toggle title=”How do I modify or cancel my order?”]Contact us immediately via e-mail: [email protected] or message via customer support application on the website. All changes must be notified in advance of delivery time. After that time, we cannot guarantee there will be enough time for the changes you request.[/vc_toggle][vc_toggle title=”Is it safe to give my credit card detail on the internet?”]At Vietnamsflorist365 we only use the very best in security for our online payments. We use PayPal, 2checkout, payoneer for our online payments and they are the largest payment processing companies in the world, their security is top notch.[/vc_toggle][vc_toggle title=”Can my order be delivered today?”]Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.[/vc_toggle][vc_toggle title=”Can I send flowers on Sunday and Public Holidays?”]We deliver flowers on all days of the week including holidays[/vc_toggle][vc_toggle title=”What are the most common problems with orders?”]Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.[/vc_toggle][/vc_column][/vc_row]